Quality Assurance Analyst
Company: Leidos
Location: Indianapolis
Posted on: August 7, 2022
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Job Description:
DescriptionJob Description:Leidos currently has an opening for a
Quality Specialist to work in our Indianapolis, Indiana contact
center. The successful candidate must have experience in mortgage
servicing and/or origination. This is an exciting opportunity to
use your quality and/or training experience to support our team in
exceeding performance standards and providing excellent customer
service to our clients.Primary Responsibilities:Conducts call
monitors and auditsReviews and tracks individual and contact center
performanceMakes recommendations for improvements, which include
additional training, Knowledge Base content, and process
improvementsParticipates in calibration sessionsAssists in
completing new hire call certificationsMaintains updated knowledge
of FHA Mortgage Insurance policies and proceduresMaintains updated
knowledge of all contact center standard operating procedures
(SOPs) and Quality HandbooksAssists the trainer in identifying and
developing training material resulting from quality data
analysisConducts training as neededBasic Qualifications:2 years of
mortgage origination and/or servicing experiencePosition requires a
flexible work scheduleExperience in performing quality audits
and/or conducting trainingPreferred Qualifications:Two years of
quality assurance or quality control experience in a contact
center, the mortgage industry, or similar environmentPrior FHA
Resource Center contact center experienceMust be able to obtain a
Public Trust security clearance, which includes a credit check and
background investigationPay Range:Pay Range $38,350.00 - $59,000.00
- $79,650.00The Leidos pay range for this job level is a general
guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but
are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law.
Keywords: Leidos, Indianapolis , Quality Assurance Analyst, Professions , Indianapolis, Indiana
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