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Solution Consultant

Company: Emarsys
Location: Indianapolis
Posted on: August 7, 2022

Job Description:

The Solution Consultant will ensure that prospects and clients are matched with tailored solutions to fit their business and technical requirements that will ensure solid integration with Emarsys acting as the conduit between business and technology. Working collaboratively with Emarsys' Sales, Client Success & Technical departments, the Solution Consultant will gather and analyze client requirements and provide professionally-designed solutions to ensure a smooth contract signature process and together with Project Management will ensure a swift and smooth delivery of agreed services. This client facing role will seamlessly combine creative thinking and commercial awareness to successfully agree with the prospect/client on services to be provided, while collaborating in post-sales activities to provide a world class experience to our Clients throughout the implementation process. The Solutoin Consultant will report to the Regional Solutions Director.YOUR AREA OF RESPONSIBILITIES

  • Pre-Sales participation through business and technical requirements analysis gathered from Sales input as well as information gathered by the Solution Consultant by reviewing the client's business before establishing communication with them as well as a solution driven approach discussion during meetings/calls.
  • Translation of functional and non-functional requirements into a solution design document with a view on strategic requirements versus solution and delivery requirements.
  • Aligning client's process flow with Emarsys by understanding the client's status quo to establish a base line and how best to match that with Emarsys best practices.
  • Produce technical specification for custom development that can then be passed to internal technical departments to be built per specification without the requirement to further gather requirements or challenge logic.
  • Proactive discussions with prospect/client including (but not exclusively):
  • Marketing Best Practices
  • Data Strategies
  • 3rd Party Integrations
  • BI Concepts
  • Channels
    • Produce Handover documents to assist Project Management to translate technical objectives/deliverables to a project plan
    • Build strong working relationships with Product Management and Professional Serices
    • Stay up-to-date with industry trends/updates and 3rd party integrationsYOUR PROFILE
      • Have 3+ years' experience in a presales capacity ideally with a SaaS Provider
      • Previous experience in a client facing role is a must
      • A keen understanding of data structures and workflow to aid clients in project scope and implementation requirements
      • Be comfortable to talk specifics of middleware and systems integration with developers and IT Directors/CTO's
      • Willingness to travel
      • Knowledge of the online marketing space
      • Hands on knowledge of database structures and software architecture
      • HTML, PHP, MYSQL is an added advantage
      • English is a prerequisite WHAT WE OFFER
        • Join a fresh faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
        • A tangible opportunity to build your tech career and work with seriously talented individuals in the industry - both nationally and worldwide
        • An energizing and modern work environment in the heart of Downtown Indianapolis
        • 20 days of annual leave
        • Casual dress guidelines and an on-site gymAt Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.

Keywords: Emarsys, Indianapolis , Solution Consultant, Professions , Indianapolis, Indiana

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