Field Service Technician
Company: Panther Systems
Location: Indianapolis
Posted on: August 7, 2022
Job Description:
Panther Systems is the leading provider of data, automation and
advanced process control solutions for pulp, paper and nonwoven
manufacturing. Becoming a great company took time and dedication,
so we are patient and selective when it comes to growing our
family.
Panther employs technicians, engineers and account managers - and
we work well together. We celebrate one another's personal and
professional achievements, and we face challenges together.
We work hard and put in some extra hours, because we will never let
down our customers. Still, we know why we work, and support one
another to be there when our families need us. Our family-first
outlook is the foundation for a positive workplace. Perhaps, this
perspective is what makes coming to work something we look forward
to doing again and again. Employees can grow personally and
professionally, while contributing to the company's success.
Panther Systems offers employees paid personal days, 100% health
coverage, 50% health coverage for dependents, 4% matching 401k,
travel opportunities, access to the latest technologies and a
family-first company philosophy.
THE POSITIONPanther Systems is hiring for -Field Service
Technician. -This team member primary role is providing continuing
services on quality control systems (QCS) by configuring,
installing, testing, and troubleshooting PC/server-based process
control systems utilizing Microsoft programming applications and
SQL databases. The Field Service Technician provides consistently
high levels of professional service and fulfill Panther's service
agreements with customers.You will follow a process and exercise
independent judgment to provide regular on-site routine systems
maintenance, troubleshoot hardware and software issues, configure
systems to meet customer needs and analyze control equipment
performance. You will resolve equipment performance issues on
installed systems, provide on-call and remote support to customer
sites and collaborate with peers and customer resources. This
position requires a customer-focused and clear communicator who is
comfortable working with managers, engineers and end users. The
successful candidate will be able to install our solutions and
train our customers how to use Panther's solutions in industrial
settings.
RESPONSIBILITIES
- Provide mechanical equipment maintenance on scanning platforms
that use sensors, including basis weight (using radioactive
isotopes), moisture, caliper, and temperature to measure product
qualities; maintain motors, drives, belts, bearings, encoders,
switches, etc.
- Maintain customer computer and network equipment by performing
regular computer maintenance, including system backups, software
updates, maintenance jobs, human machine interface (HMI) display
configuration and hardware installation.
- Service customer field instrumentation interfaces, including
programmable logic controller (PLC) and distributed control system
(DCS) interconnecting with other systems using open platform
communications (OPC), serial and other communication.
- Ensure customer process operations and system equipment operate
within specifications by performing regular verification of sensors
and field instrumentation; inspecting, repairing, validating,
analyzing and calibrating sensors and field instrumentation for
accuracy; recommending upgrades; and contributing to the creation
and maintenance of system documentation and training
materials.
- Improve system efficiency by troubleshooting and resolving
system performance issues; provide technical support including
emergency on-call support, using software diagnostics and/or remote
access; determine root causes of problems and create workaround
solutions.
- Manage communication with customers by engaging in face-to-face
conversations, video/telephone calls, emails and text; utilize
Panther software tools to log and record problems, create change
requests and submit service reports.
- Support and participate in product installations remotely and
at customer sites.
- Understand and analyze customer processes and how
Panther-provided software products interact with customer
equipment; make recommendations for making improvements.
- Maintain customer education of Panther products by delivering
training to customer operators, including system operation,
equipment care and radiation safety.
- Improve value to Panther customers by accepting assignments
including special projects, research and collaboration with
others.
- Support sales of Panther products and services by representing
a positive and knowledgeable image to the customer; provide
superior customer service; identify sales and service opportunities
for Panther.
- Protect Panther's intellectual property by keeping information
confidential.
REQUIRED SKILLS
- Strong knowledge of process control systems and equipment and
field instrumentation
- Intermediate electrical/electronic skills, including use of
meters and general-purpose test equipment
- Intermediate electrical/mechanical skills
- Perform software configuration in a Microsoft Windows
environment
- Microsoft Office 365
- Knowledge of IT network architecture, concepts and Windows
operating systems
- Knowledge of electrical-mechanical design and layout,
instrumentation interfacing, cable and conduit layout
- Ability to read and understand schematics drawings, P&ID
drawings, and network drawings
- Strong organizational skills, including the ability to
multi-task, prioritize work, accuracy and attention to detail
- Work independently under general supervision
- Learn new tasks quickly and willing to accept new
responsibilities
- Strong customer-facing skills
- Communicate effectively and professionally with employees and
customers
- Listening to information and following instructions
- Exercise sound judgment, discretion and maintain
confidentiality
- Manage a demanding workload, balance priorities and produce
timely results
- Understand, read, write and speak English proficiently
- Valid driver's license and able to drive
- Basic algebra and mathematics
- Understand imperial/metric weights and measures and how to
calculate conversions
- Understand PLC and OPC technologies
- Paper machine and papermaking knowledge is a plus
ADDITIONAL REQUIREMENTS
- Frequent travel: 30-60% depending location of residence
- Driving record and personal finance must be satisfactory to
book rental cars, flights and hotels in addition to dining on the
road
- Travel to unfamiliar locations, read maps and follow
directions
- Carry a mobile smartphone and laptop to remain accessible for
on-call, after-hours or weekend remote support as needed
- Flexibility to work remotely from home, airports, hotels and
customer sites as needed
EDUCATION AND EXPERIENCE
- Technical training in process controls, instrumentation,
electrical and mechanical design concepts - or pulp and paper
science
- 4+ years of experience with QCS, PLC, software testing, and/or
electrical
- Instrumentation in continuous manufacturing environments
- 3+ years of experience with troubleshooting electrical and
mechanical control processes
- Experience in the software solutions industry (pulp and paper
operations or manufacturing process control environment
preferred)
- Experience with PC and network systems
- Project management and quality assurance is additionally
desirable
- Military technical ratings and/or military experience
desirable
- Any equivalent combination of education, training and/or
experience will be considered
WORK ENVIRONMENTThis position requires frequent work in heavy
industrial environments with exposure to hazardous conditions,
which include - but are not limited to steam, high-speed machinery,
chemicals, dust/particulates and noise. Duties include work in pulp
and paper mills with exposure to hazards, requiring strict
adherence to company and customer safety requirements. Daily use of
personal protection equipment and other protective devices is
required. Regular travel means exposure to transportation, lodging,
food, water, weather and environmental hazards.
Keywords: Panther Systems, Indianapolis , Field Service Technician, Professions , Indianapolis, Indiana
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