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Field Service Technician

Company: Panther Systems
Location: Indianapolis
Posted on: August 7, 2022

Job Description:

Panther Systems is the leading provider of data, automation and advanced process control solutions for pulp, paper and nonwoven manufacturing. Becoming a great company took time and dedication, so we are patient and selective when it comes to growing our family.
Panther employs technicians, engineers and account managers - and we work well together. We celebrate one another's personal and professional achievements, and we face challenges together.
We work hard and put in some extra hours, because we will never let down our customers. Still, we know why we work, and support one another to be there when our families need us. Our family-first outlook is the foundation for a positive workplace. Perhaps, this perspective is what makes coming to work something we look forward to doing again and again. Employees can grow personally and professionally, while contributing to the company's success.
Panther Systems offers employees paid personal days, 100% health coverage, 50% health coverage for dependents, 4% matching 401k, travel opportunities, access to the latest technologies and a family-first company philosophy.
THE POSITIONPanther Systems is hiring for -Field Service Technician. -This team member primary role is providing continuing services on quality control systems (QCS) by configuring, installing, testing, and troubleshooting PC/server-based process control systems utilizing Microsoft programming applications and SQL databases. The Field Service Technician provides consistently high levels of professional service and fulfill Panther's service agreements with customers.You will follow a process and exercise independent judgment to provide regular on-site routine systems maintenance, troubleshoot hardware and software issues, configure systems to meet customer needs and analyze control equipment performance. You will resolve equipment performance issues on installed systems, provide on-call and remote support to customer sites and collaborate with peers and customer resources. This position requires a customer-focused and clear communicator who is comfortable working with managers, engineers and end users. The successful candidate will be able to install our solutions and train our customers how to use Panther's solutions in industrial settings.

  • Provide mechanical equipment maintenance on scanning platforms that use sensors, including basis weight (using radioactive isotopes), moisture, caliper, and temperature to measure product qualities; maintain motors, drives, belts, bearings, encoders, switches, etc.
  • Maintain customer computer and network equipment by performing regular computer maintenance, including system backups, software updates, maintenance jobs, human machine interface (HMI) display configuration and hardware installation.
  • Service customer field instrumentation interfaces, including programmable logic controller (PLC) and distributed control system (DCS) interconnecting with other systems using open platform communications (OPC), serial and other communication.
  • Ensure customer process operations and system equipment operate within specifications by performing regular verification of sensors and field instrumentation; inspecting, repairing, validating, analyzing and calibrating sensors and field instrumentation for accuracy; recommending upgrades; and contributing to the creation and maintenance of system documentation and training materials.
  • Improve system efficiency by troubleshooting and resolving system performance issues; provide technical support including emergency on-call support, using software diagnostics and/or remote access; determine root causes of problems and create workaround solutions.
  • Manage communication with customers by engaging in face-to-face conversations, video/telephone calls, emails and text; utilize Panther software tools to log and record problems, create change requests and submit service reports.
  • Support and participate in product installations remotely and at customer sites.
  • Understand and analyze customer processes and how Panther-provided software products interact with customer equipment; make recommendations for making improvements.
  • Maintain customer education of Panther products by delivering training to customer operators, including system operation, equipment care and radiation safety.
  • Improve value to Panther customers by accepting assignments including special projects, research and collaboration with others.
  • Support sales of Panther products and services by representing a positive and knowledgeable image to the customer; provide superior customer service; identify sales and service opportunities for Panther.
  • Protect Panther's intellectual property by keeping information confidential.
    • Strong knowledge of process control systems and equipment and field instrumentation
    • Intermediate electrical/electronic skills, including use of meters and general-purpose test equipment
    • Intermediate electrical/mechanical skills
    • Perform software configuration in a Microsoft Windows environment
    • Microsoft Office 365
    • Knowledge of IT network architecture, concepts and Windows operating systems
    • Knowledge of electrical-mechanical design and layout, instrumentation interfacing, cable and conduit layout
    • Ability to read and understand schematics drawings, P&ID drawings, and network drawings
    • Strong organizational skills, including the ability to multi-task, prioritize work, accuracy and attention to detail
    • Work independently under general supervision
    • Learn new tasks quickly and willing to accept new responsibilities
    • Strong customer-facing skills
    • Communicate effectively and professionally with employees and customers
    • Listening to information and following instructions
    • Exercise sound judgment, discretion and maintain confidentiality
    • Manage a demanding workload, balance priorities and produce timely results
    • Understand, read, write and speak English proficiently
    • Valid driver's license and able to drive
    • Basic algebra and mathematics
    • Understand imperial/metric weights and measures and how to calculate conversions
    • Understand PLC and OPC technologies
    • Paper machine and papermaking knowledge is a plus
      • Frequent travel: 30-60% depending location of residence
      • Driving record and personal finance must be satisfactory to book rental cars, flights and hotels in addition to dining on the road
      • Travel to unfamiliar locations, read maps and follow directions
      • Carry a mobile smartphone and laptop to remain accessible for on-call, after-hours or weekend remote support as needed
      • Flexibility to work remotely from home, airports, hotels and customer sites as needed
        • Technical training in process controls, instrumentation, electrical and mechanical design concepts - or pulp and paper science
        • 4+ years of experience with QCS, PLC, software testing, and/or electrical
        • Instrumentation in continuous manufacturing environments
        • 3+ years of experience with troubleshooting electrical and mechanical control processes
        • Experience in the software solutions industry (pulp and paper operations or manufacturing process control environment preferred)
        • Experience with PC and network systems
        • Project management and quality assurance is additionally desirable
        • Military technical ratings and/or military experience desirable
        • Any equivalent combination of education, training and/or experience will be considered
          WORK ENVIRONMENTThis position requires frequent work in heavy industrial environments with exposure to hazardous conditions, which include - but are not limited to steam, high-speed machinery, chemicals, dust/particulates and noise. Duties include work in pulp and paper mills with exposure to hazards, requiring strict adherence to company and customer safety requirements. Daily use of personal protection equipment and other protective devices is required. Regular travel means exposure to transportation, lodging, food, water, weather and environmental hazards.

Keywords: Panther Systems, Indianapolis , Field Service Technician, Professions , Indianapolis, Indiana

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