IndianapolisINRecruiter Since 2001
the smart solution for Indianapolis jobs

IT Business Analyst (5-7 years)

Company: Net2Source
Location: Indianapolis
Posted on: January 26, 2023

Job Description:


Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.



Company: One of Our Clients





Position: IT Business Analyst

Location: Indianapolis, IN

Duration: 12+ Months (Extendable)

Pay Rate: $45/hr on W2

-

Role Overview

The Digital Health IT team is working on an exciting transformation project that is going to significantly improve the way we engage with our patients.

As part of this project, we will be replacing our existing Salesforce Classic CRM with an upgraded system based on the Health Cloud data structure combined with the AWS Connect voice experience. Along with replacing our underlying database, we will be introducing new capabilities into the mix such as social chat integrations, automated chat bots and intelligent call flows.

We're looking for a IT business analyst (Salesforce Trailblazer) that has experience with Salesforce.com, Service Cloud, Health Cloud and all the modern workflow automation capabilities such as process builder, flow and Einstein analytics.

-

Deliverables

--- - - - - - - - - - - - - Lead the business analysis and design sprints related to a new CRM Platform using Salesforce Health Cloud.

--- - - - - - - - - - - - - Document the technical platform requirements.

--- - - - - - - - - - - - - Document the business requirement and workflow rules.

--- - - - - - - - - - - - - Capture all the necessary documentation within Jira (Epics, Features, Stories, Tests).

--- - - - - - - - - - - - - Deploy the application into a production environment.

--- - - - - - - - - - - - - Migrate our existing business partners from the old application into the new one.

-

Key responsibilities:

--- - - - - - - - - - - - - Engages with the business and actively seeks opportunities for IT to deliver business value.

--- - - - - - - - - - - - - Uses systematic and documented approaches, investigates business requirements, identifies, and analyzes multiple solution alternatives and proposes one alternative based on comparative cost benefit analysis

--- - - - - - - - - - - - - Authors business cases which document alternatives and cost/benefit analysis.

--- - - - - - - - - - - - - Analyzes existing business processes and participates in reengineering efforts.

--- - - - - - - - - - - - - Understands business requirements and effectively translates business needs and process into technical terms, and vice versa.

--- - - - - - - - - - - - - Leads the definition and gathering of requirements.

--- - - - - - - - - - - - - Provides business process subject-matter expertise to technical resources. Participates in assessing end user's training needs.

--- - - - - - - - - - - - - Ensures appropriate business roles are engaged in solution execution.

--- - - - - - - - - - - - - Measures the value /success of the final solution as proposed in the business case. Supports client acceptance testing.

--- - - - - - - - - - - - - Possesses general awareness and knowledge of regulatory, legal, or quality requirements impacting the business area, and ensures solution requirements include appropriate points.

--- - - - - - - - - - - - - Participates in design reviews to ensure traceability of requirements.

--- - - - - - - - - - - - - Networks with appropriate IT colleagues to identify solutions to meet business partner's needs.

--- - - - - - - - - - - - - Sees opportunities for re-use and influences business consistency to standards.

--- - - - - - - - - - - - - Evaluates the application lifecycle against the solution architecture roadmap and makes appropriate retirement/replacement recommendations.

--- - - - - - - - - - - - - Defines user acceptance criteria for system deployment.

--- - - - - - - - - - - - - Ensures that incident, problem, configuration, and change/release management are all done with alignment and understanding of business need.

--- - - - - - - - - - - - - Negotiates clear service levels for IT services based on business requirements.

--- - - - - - - - - - - - - Ensures that current business needs are being met in the areas of service levels, capacity, continuity, and availability.

--- - - - - - - - - - - - - Analyzes new requirements and builds the proposal to make changes to an existing service.

-

Desirable Skills/Experience

--- - - - - - - - - - - - - Experience working within the healthcare life science or other heavily regulated industry.

--- - - - - - - - - - - - - Experience working on IT projects within a contact center or service management environment.

--- - - - - - - - - - - - - Agile/Scrum experience and/or qualification

--- - - - - - - - - - - - - Salesforce Admin Certification or completion of recent Trailhead modules.

--- - - - - - - - - - - - - Experience with integration orchestration tools such as MuleSoft, Boomi, Informatica.

--- - - - - - - - - - - - - Familiar with data regulation requirements such as GDPR and CCPA.

-

-

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

-

Awards and Accolades: -


  • America's Most Honored Businesses (Top 10%)
  • Awarded by USPAAC for Fastest Growing Business in the US
  • 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
  • Fastest 50 by NJ Biz (2020, 2019, 2020)
  • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
  • Top 100 by Dallas Business Journal (2020 and 2019)
  • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
  • 2019 Spirit of Alliance Award by Agile1
  • 2018 Best of the Best Platinum Award by Agile1
  • 2018 TechServe Alliance Excellence Awards Winner
  • 2017 Best of the Best Gold Award by Agile1(Act1 Group)

    Regards,

    Kenneth Solomon

    Delivery Lead (Pharma and LifeSciences)

    Net2Source Inc.

    Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

    Office: (201) 340-8700 x 606 -- Cell: (201) 299-3923 - Fax: (201) 221-8131- Email:

    -

Keywords: Net2Source, Indianapolis , IT Business Analyst (5-7 years), Professions , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds