IT Business Analyst (5-7 years)
Company: Net2Source
Location: Indianapolis
Posted on: January 26, 2023
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Job Description:
Net2Source Inc. is an award-winning total workforce solutions
company recognized by Staffing Industry Analysts for our
accelerated growth of 300% in the last 3 years with over 5500+
employees globally, with over 30+ locations in the US and global
operations in 32 countries. We believe in providing staffing
solutions to address the current talent gap - Right Talent - Right
Time - Right Place - Right Price and acting as a Career Coach to
our consultants.
Company: One of Our Clients
Position: IT Business Analyst
Location: Indianapolis, IN
Duration: 12+ Months (Extendable)
Pay Rate: $45/hr on W2
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Role Overview
The Digital Health IT team is working on an exciting transformation
project that is going to significantly improve the way we engage
with our patients.
As part of this project, we will be replacing our existing
Salesforce Classic CRM with an upgraded system based on the Health
Cloud data structure combined with the AWS Connect voice
experience. Along with replacing our underlying database, we will
be introducing new capabilities into the mix such as social chat
integrations, automated chat bots and intelligent call flows.
We're looking for a IT business analyst (Salesforce Trailblazer)
that has experience with Salesforce.com, Service Cloud, Health
Cloud and all the modern workflow automation capabilities such as
process builder, flow and Einstein analytics.
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Deliverables
--- - - - - - - - - - - - - Lead the business analysis and design
sprints related to a new CRM Platform using Salesforce Health
Cloud.
--- - - - - - - - - - - - - Document the technical platform
requirements.
--- - - - - - - - - - - - - Document the business requirement and
workflow rules.
--- - - - - - - - - - - - - Capture all the necessary documentation
within Jira (Epics, Features, Stories, Tests).
--- - - - - - - - - - - - - Deploy the application into a
production environment.
--- - - - - - - - - - - - - Migrate our existing business partners
from the old application into the new one.
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Key responsibilities:
--- - - - - - - - - - - - - Engages with the business and actively
seeks opportunities for IT to deliver business value.
--- - - - - - - - - - - - - Uses systematic and documented
approaches, investigates business requirements, identifies, and
analyzes multiple solution alternatives and proposes one
alternative based on comparative cost benefit analysis
--- - - - - - - - - - - - - Authors business cases which document
alternatives and cost/benefit analysis.
--- - - - - - - - - - - - - Analyzes existing business processes
and participates in reengineering efforts.
--- - - - - - - - - - - - - Understands business requirements and
effectively translates business needs and process into technical
terms, and vice versa.
--- - - - - - - - - - - - - Leads the definition and gathering of
requirements.
--- - - - - - - - - - - - - Provides business process
subject-matter expertise to technical resources. Participates in
assessing end user's training needs.
--- - - - - - - - - - - - - Ensures appropriate business roles are
engaged in solution execution.
--- - - - - - - - - - - - - Measures the value /success of the
final solution as proposed in the business case. Supports client
acceptance testing.
--- - - - - - - - - - - - - Possesses general awareness and
knowledge of regulatory, legal, or quality requirements impacting
the business area, and ensures solution requirements include
appropriate points.
--- - - - - - - - - - - - - Participates in design reviews to
ensure traceability of requirements.
--- - - - - - - - - - - - - Networks with appropriate IT colleagues
to identify solutions to meet business partner's needs.
--- - - - - - - - - - - - - Sees opportunities for re-use and
influences business consistency to standards.
--- - - - - - - - - - - - - Evaluates the application lifecycle
against the solution architecture roadmap and makes appropriate
retirement/replacement recommendations.
--- - - - - - - - - - - - - Defines user acceptance criteria for
system deployment.
--- - - - - - - - - - - - - Ensures that incident, problem,
configuration, and change/release management are all done with
alignment and understanding of business need.
--- - - - - - - - - - - - - Negotiates clear service levels for IT
services based on business requirements.
--- - - - - - - - - - - - - Ensures that current business needs are
being met in the areas of service levels, capacity, continuity, and
availability.
--- - - - - - - - - - - - - Analyzes new requirements and builds
the proposal to make changes to an existing service.
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Desirable Skills/Experience
--- - - - - - - - - - - - - Experience working within the
healthcare life science or other heavily regulated industry.
--- - - - - - - - - - - - - Experience working on IT projects
within a contact center or service management environment.
--- - - - - - - - - - - - - Agile/Scrum experience and/or
qualification
--- - - - - - - - - - - - - Salesforce Admin Certification or
completion of recent Trailhead modules.
--- - - - - - - - - - - - - Experience with integration
orchestration tools such as MuleSoft, Boomi, Informatica.
--- - - - - - - - - - - - - Familiar with data regulation
requirements such as GDPR and CCPA.
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Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation. Our rich diversity
makes us more innovative, more competitive, and more creative,
which helps us better serve our clients and our communities. All
employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
law.
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Awards and Accolades: -
Regards,
Kenneth Solomon
Delivery Lead (Pharma and LifeSciences)
Net2Source Inc.
Global HQ Address - 7250 Dallas Pkwy, Suite 825 Plano, Texas
75024
Office: (201) 340-8700 x 606 -- Cell: (201) 299-3923 - Fax: (201)
221-8131- Email:
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Keywords: Net2Source, Indianapolis , IT Business Analyst (5-7 years), Professions , Indianapolis, Indiana
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