Customer Service 2
Company: Pilot Freight Services
Location: Indianapolis
Posted on: March 18, 2023
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Job Description:
Pilot has the best employees in the transportation and logistics
industry!
E SSENTIAL F UNCTIONS :
Answer incoming calls and provide excellent customer service to all
callers
Monitor and respond to customer inquiries received through
email
Make outgoing calls to follow-up on shipment status, resolve issues
and update customers Track, trace, enter and update shipments
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts
and bring modifications to management's attention
Perform other duties as assigned
SKILLS/COMPETENCIES:
Excellent oral and written communication and problem-solving
skills
Technological aptitude using the internet and on-line tools
High energy with the ability to multitask
Excellent organizational skills with emphasis on detail
Additional Job Details :
EDUCATION:
High School or better
EXPERIENCE:
2 years customer service experience
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office
setting. The employee is frequently required to sit. Occasionally
stand, walk, use hands, stoop, bend and reach. Extensive use of a
phone and a PC is required. Position may require to work remotely
at times.
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
The above information on this description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job. Individuals may perform other duties as assigned
including work in other areas to cover absences or relief to
equalize peak work periods or otherwise balance the workload.
If you are interested in working with a talented, passionate and
dedicated team of professionals in a rapidly growing industry,
Pilot wants to hear from you!
Effective August 18, 2021 Pilot will be mandating that all new
hires are vaccinated against the COVID-19 virus before starting
work at any of our locations. Our definition of fully vaccinated
for purposes of new hire is as follows: In compliance with CDC
guidelines, individuals will be considered fully vaccinated and
eligible to begin work as follows:
Keywords: Pilot Freight Services, Indianapolis , Customer Service 2, Professions , Indianapolis, Indiana
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