Computer Coordinator (IT User Support Technician)
Company: Indiana University
Location: Indianapolis
Posted on: March 20, 2023
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Job Description:
Department
CLIENT SUPPORT (UA-CCSU-IUINA)
Department Information
At University Information Technology Services (UITS) we provide the
technology, tools, and services you need to succeed. UITS supports
IU's vision for excellence in research, teaching, outreach, and
lifelong learning. We ensure a workplace that encourages growth,
flexibility, and creativity, as well as a culture that champions
inclusion, diversity, and overall employee well-being through
programs supported university wide. As an Equal Opportunity
Employer, we believe in each person's potential, and we'll help you
reach yours.
The Enterprise Support division within University Information
Technology Services (UITS) provides technology support services for
students, faculty, staff, parents, alumni, donors, and other
external audiences at Indiana University. The support is broad,
deep, and structured to assist with the use of technology in their
work, studies, and research. Our Consultants provide technical
support via phone, chat, email, walk-in, in the online IU Knowledge
Base, in Student Technology Centers and campus housing.
Our mission, vision and core values define who we are, how we act
and what we aspire to accomplish, which helps us to make amazing
things happen.
Mission: Empowering the IU community to succeed through excellent
IT services and support.
Vision: Utilize innovation, technology, and human resources to
provide best-of-class IT support, services, and user communication
to the IU community.
Values:
Job Summary
The award winning UITS Support Center is currently hiring full-time
Computer Coordinators to join our team. Coordinators in this
intermediate support position gain valuable client service
experience, technical knowledge and leadership skills that will
improve their career marketability. We are committed to providing
excellent customer service during every single client contact. Our
support is available 24 hours a day, 7 days a week.
Department-Specific Responsibilities
EDUCATION
Required
Required
LICENSES AND CERTIFICATES
Preferred
Required
This position requires the ability to communicate effectively and
to operate computers and other related technical equipment. The
role is required to maintain and interact with computers and
frequently move objects weighing up to 50 pounds. The person in
this role must be able to perform the essential functions with or
without an accommodation.
Phone, email, chat and supervisory shifts will be conducted in
either a work-from-home environment or an in-office environment and
may transition back to a full-time in-office environment at a later
date. To be considered for work-from-home Computer Coordinators are
required to have their own computer, high speed internet, and a
quiet place to work.
Work Location
Indianapolis, Indiana
This position is eligible to work a hybrid schedule (mix between
remote and in-person work), subject to change in the future based
on university policy and business needs.
Advertised Salary
$38,000 to $42,598 per year depending on education and
experience.
Work Hours
40 hours per week
Must be able to work evening and/or weekend shifts
Benefits Overview
For full-time staff employees, Indiana University offers a wide
array of benefits including:
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job
Framework.
Posting Disclaimer
Due to the COVID-19 pandemic, there may be differences in the
working conditions as advertised in our standard job postings
(e.g., the ability to travel from one campus to another, etc.). If
you are invited for an interview, please discuss your questions or
concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the
advertised Close Date. This posting may be closed at any time at
the discretion of the University, but will remain open for a
minimum of 5 business days. To guarantee full consideration, please
submit your application within 5 business days of the Posted
Date.
If you wish to include a cover letter, you may include it with your
resume when uploading attachments.
New employees will be provided with information regarding Indiana
University's COVID-19 vaccine policy, which includes the
opportunity to request an exemption. To learn more, view our
COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action
employer and a provider of ADA services. All qualified applicants
will receive consideration for employment based on individual
qualifications. Indiana University prohibits discrimination based
on age, ethnicity, color, race, religion, sex, sexual orientation,
gender identity or expression, genetic information, marital status,
national origin, disability status or protected veteran status.
Indiana University does not discriminate on the basis of sex in its
educational programs and activities, including employment and
admission, as required by Title IX. Questions or complaints
regarding Title IX may be referred to the U.S. Department of
Education Office for Civil Rights or the university Title IX
Coordinator. See Indiana University's Notice of Non-Discrimination
here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy
statements, crime and fire statistics for all Indiana University
campuses, is available online. You may also request a physical copy
by emailing IU Public Safety at iups@iu.edu or by visiting
IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Keywords: Indiana University, Indianapolis , Computer Coordinator (IT User Support Technician), Professions , Indianapolis, Indiana
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