Computer Coordinator (IT User Support Technician)
Company: Indiana University
Posted on: March 20, 2023
CLIENT SUPPORT (UA-CCSU-IUINA)
At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
The Enterprise Support division within University Information Technology Services (UITS) provides technology support services for students, faculty, staff, parents, alumni, donors, and other external audiences at Indiana University. The support is broad, deep, and structured to assist with the use of technology in their work, studies, and research. Our Consultants provide technical support via phone, chat, email, walk-in, in the online IU Knowledge Base, in Student Technology Centers and campus housing.
Our mission, vision and core values define who we are, how we act and what we aspire to accomplish, which helps us to make amazing things happen.
Mission: Empowering the IU community to succeed through excellent IT services and support.
Vision: Utilize innovation, technology, and human resources to provide best-of-class IT support, services, and user communication to the IU community.
The award winning UITS Support Center is currently hiring full-time Computer Coordinators to join our team. Coordinators in this intermediate support position gain valuable client service experience, technical knowledge and leadership skills that will improve their career marketability. We are committed to providing excellent customer service during every single client contact. Our support is available 24 hours a day, 7 days a week.
LICENSES AND CERTIFICATES
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Phone, email, chat and supervisory shifts will be conducted in either a work-from-home environment or an in-office environment and may transition back to a full-time in-office environment at a later date. To be considered for work-from-home Computer Coordinators are required to have their own computer, high speed internet, and a quiet place to work.
This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
$38,000 to $42,598 per year depending on education and experience.
40 hours per week
Must be able to work evening and/or weekend shifts
For full-time staff employees, Indiana University offers a wide array of benefits including:
Career Level: Intermediate
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
Keywords: Indiana University, Indianapolis , Computer Coordinator (IT User Support Technician), Professions , Indianapolis, Indiana
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