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Fleet Dispatcher

Company: NOW Courier
Location: Indianapolis
Posted on: May 27, 2023

Job Description:

Principal Function: As a Fleet Dispatcher, you will play a crucial role in ensuring the smooth operation of our transportation services. You will be responsible for coordinating and managing the movement of our fleet, ensuring timely and efficient delivery of goods to our clients, and maintaining clear communication with drivers, customers, and other team members.

Essential Duties and Responsibilities: Duties include but are not limited to:

  • Monitor and manage the daily operation of the transportation fleet, including route planning, scheduling, and dispatching drivers.
  • Effectively communicate with drivers, customers, and team members to ensure timely delivery of goods and address any issues or concerns.
  • Optimize routes and schedules to maximize efficiency and minimize costs while meeting customer needs.
  • Monitor driver performance, providing feedback, and addressing any issues or concerns in a timely manner.
  • Ensure compliance with company policies, safety regulations, and government requirements.
  • Maintain accurate records and documentation related to dispatch operations, driver performance, and customer communications.
  • Continuously identify opportunities for process improvement and operational efficiency
    Supervisory Responsibilities: This job has no employee supervisory responsibilities.


    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    Education and/or Experience: Bachelor's degree (B.A./B.S) or equivalent from a four year college or university in business, operations, supply chain or related field; and two years of related experience and/or training; or equivalent combination of education and experience. Previous dispatch experience is required. Previous experience working in the logistics and distribution industry is desired.

    Other Skills and Abilities:
    • Highly organized and detail oriented.
    • Resourceful and creative.
    • Analytical skills and problem-solving ability.
    • Ability to adhere to time and attendance policies.
    • Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
    • Skillfully convey information on a wide range of topics to a diverse target audience.
    • Influencing and consultative skills are critical.
    • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
    • Ability to be assessable to contractors and employees as determined by department standards.
    • Ability to handle confidential information.
    • Maintain regular and punctual attendance.
    • Effective prioritization and time management skills.
    • Ability to work in a fast-paced, high-pressure, deadline driven environment.
    • Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
    • Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
    • Ability to manage multiple projects and tasks simultaneously.
    • A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
    • Must have and maintain a verifiable Driver's License, demonstrated safe driving record, and remain insurable through the company's liability insurance carrier as applicable.

      Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

      While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

      Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

      Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

      This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.

      While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends, holidays, and on-call status.


      As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

      We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

      EOE M/W/Vets/Disabled

Keywords: NOW Courier, Indianapolis , Fleet Dispatcher, Professions , Indianapolis, Indiana

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