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Customer Service Specialist (Electronics Technician)

Company: Indiana University
Location: Indianapolis
Posted on: May 28, 2023

Job Description:

Parking and Transportation Services (PTS) is a division of Auxiliary Services on the IUPUI campus. We are committed to providing customer focused parking and transportation solutions that support the needs of students, employees and visitors. Our primary goal is to provide an exceptional customer experience to those we serve.
We are committed to being a welcoming campus community that reflects and enacts the values of diversity, equity, and inclusion. We seek candidates who seek to understand different perspectives and cultures, who can actively contribute to a work climate where differences are valued and supported, and who are sensitive to cultural norms, expectations, and ways of communicating. We hope to identify individuals who can assist us in dismantling racism and other oppressions so that everyone can succeed at IUPUI.
Job Summary
The Parking and Transpiration Services (PTS) Customer Service Specialist is responsible for providing exceptional customer service to members of our community who park in various garage facilities on campus. This position is highly visible and requires strong interpersonal skills and the ability to remain professional in all situations.
Department-Specific Responsibilities

  • Troubleshoots and resolves visitor or permit holder issues in garage facilities at exit lanes, entry lanes, or the Automatic Pay Station (APS) machines.
  • Issues electronic billings to customers when equipment issues cannot be resolved or the customer is unable to make payment.
  • Serves as basic technical support of equipment in garage locations, and immediately reports unresolved equipment issues to PTS equipment support team or supervisor.
  • Provides guidance and solutions to the vendor managing overflow customer calls as necessary.
  • Serves customers of large special events on campus as necessary. General Responsibilities
    • Performs minor technical work: maintains electronic equipment, performs preventive maintenance, makes minor repairs and performs upgrades to various systems in order to maintain optimal performance, reliability, and accuracy of the data produced by instrumentation.
    • Assist customers with tech support.
    • Maintains service and repair records for all applicable equipment.
    • Reports higher level issues to higher level technicians.
    • Keep ups with the latest technology; Makes informed recommendations to leadership.
    • Provides customer service to visitors. Qualifications
      • High school diploma or GED WORK EXPERIENCE
        • 1 year of customer service experience
        • 1 year of experience in the parking industry SKILLS
          • Proficient communication skills
          • Maintains a high degree of professionalism
          • Demonstrated time management and priority setting skills
          • Demonstrates a high commitment to quality
          • Possesses flexibility to work in a fast paced, dynamic environment
          • Highly thorough and dependable
          • Quickly troubleshoots and resolves problems
          • Ability to work in a safe and efficient manner
          • Ability to clearly express instructions and procedures in written form.
          • Demonstrates customer service skills
          • Friendly and service-oriented Preferred
            • Effective interpersonal skills Working Conditions / Demands
              This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, the ability to operate machinery, tools, and controls. The role requires the ability to ascend/descend ladders/stairs, and to position one's self in low level positions, detect a variety of chemicals and/or gases. The role requires the ability to ascend to rooftops and move in tight spaces to perform and complete inspections.
              The majority of time will be spent outdoors and there is possible exposure to extreme hot or cold temperatures. Ability to move items of minimum of 25 pounds, but not more than 50 pounds. Risk of bodily injury from mechanical parts, electricity, etc. Possible exposure to fumes, odors, etc. that may affect respiration and skin. Job may induce stress when dealing with upset/irate customers. Must be able to perform essential job duties with or without reasonable accommodation.
              Work Location
              Parking Services
              IUPUI Campus
              Indianapolis, Indiana
              Advertised Salary
              The gross hourly rate for this position is $15.00 per hour, or $31,200 gross annually.
              Benefits Overview
              For full-time staff employees, Indiana University offers a wide array of benefits including:
              • Multiple plan options for medical insurance
              • Dental insurance
              • Health Savings Account with generous IU contribution
              • Life insurance, LTD, and AD&D options
              • Base retirement plan contribution from IU, subject to vesting
              • Additional supplemental retirement plan options
              • Tuition benefit for IU classes
              • 10 paid holidays per year
              • Generous Paid Time Off
              • Paid Parental Leave
              • Employee Assistance Program (EAP) Learn more about our benefits by reviewing our online Benefits Brochure .
                Job Classification
                Career Level: Foundational
                FLSA: Nonexempt
                Job Function: Engineering, Trades & Facility
                Job Family: Engineering
                Click here to learn more about Indiana University's Job Framework.
                Posting Disclaimer
                Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
                This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
                If you wish to include a cover letter, you may include it with your resume when uploading attachments.
                New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
                Equal Employment Opportunity
                Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
                Campus Safety and Security
                The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
                Contact Us
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                Telephone: 812-856-1234
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Keywords: Indiana University, Indianapolis , Customer Service Specialist (Electronics Technician), Professions , Indianapolis, Indiana

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