Strategic Customer Support Consultant

Company: Disability Solutions
Location: Indianapolis
Posted on: September 1, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionThe OpportunityCoordinates, monitors and maintains oversight of material supply for strategic large customer accounts. Defines and recommends initiatives for continuous improvement and best practice implementation focused on creating value added solutions through collaboration with key internal business areas and internal/external program stakeholders. Coordinates and applies the fundamental concepts, practices and procedures of the particular field of specialization. Represents the large customer supply team through external, customer facing opportunities. Does not typically supervise people but may have significant responsibility for process and oversight of day to-day operations. Requires in depth knowledge of various processes and functions. Generally, requires an advanced education or training, plus experience with a minimum of 2 supply chain functions such as supply planning, demand planning, order management, warehousing or transportation. Direct customer facing experience preferred.

• Balances the voice of the customer with supply chain objectives to deliver a market leading customer experience.
  • Coordinates with internal and external stakeholders to develop and execute strategies which create value added solutions.
  • Builds strong internal and external partnerships to deliver on supply chain objectives, strategy and measures.
    • Direct order-to-invoice support including the ability to partner with strategic customers to facilitate solutions that deliver operational excellence from order placement to delivery.
      • Leads/Participates in process improvement initiatives including optimizing the customer journey touchpoints. Develops or assists in the creation of departmental protocols. May assist in training and mentoring support staff.
      • Ability to translate business processes into strategic value stream opportunities that directly impact the customer experience.
      • Executes and manages support functions and databases (Customer by Demand Report, Open Orders, SAP, and others as needed).
      • Executes reporting. Supports requests for information regarding customer performance, volume, inventory and other inquiries.Who you are:Required Qualifications:
        • Bachelor's Degree and a minimum of 2 years business experience.Preferred Qualifications:
          • Strong computer and analytical skills with competence in both Microsoft and Google Suites, SAP applications, and Smartsheet.
          • Strong communication skills (oral and written), including presentation skills, collaborative problem solving, and analytical skills.
          • Strong organization and planning skills including project management.
          • Knowledge of materials management and logistics.
          • Be able to work independently and in a team environment.Relocation assistance is not offered on this postingThis position is based out of the Indianapolis Roche site and onsite presence needed.The expected salary range for this position based on the primary location of Indianapolis, IN is $61,000/yr to $113,400/yr . Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.#LI-CM4Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Indianapolis , Strategic Customer Support Consultant, Professions , Indianapolis, Indiana