Part Time Member Services Representative
Company: Planet Fitness
Location: Indianapolis
Posted on: January 15, 2021
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Job Description:
Job Summary The Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. Essential Duties and
Responsibilities * Greet members, prospective members and guests,
providing exceptional customer service.* Handle all front desk
related activities including:* Answer phones in a friendly manner
and assist callers with a variety of questions.* Check members into
the system.* New member sign-up.* Take prospective members on
tours. * Facilitate needed updates to member's accounts.* Respond
to member questions and concerns in a timely and professional
manner and elevate to Assistant Manager or Manager as needed.*
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements * Customer service background
preferred.* Basic computer proficiency.* A passion for fitness and
health.* Upbeat and positive attitude!* Punctuality and reliability
is a must.* Exceptional customer service skills; able to interact
in a positive and professional way with members and co-workers,
exceeding the member's expectations.* Strong listener with the
ability to empathize and problem solve.* Demonstrate diplomacy in
all interactions while using appropriate behavior and language.*
High School diploma/GED equivalent required.* Must be 18 years of
age or older. Physical Demands * Continual standing and walking
during shift.* Continual talking in person or on the phone during
shift.* Must be able to occassionally lift up to 50 lbs JOIN THE
CLUB. Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone-- and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team! Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet. TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness, Indianapolis , Part Time Member Services Representative, Sales , Indianapolis, Indiana
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