Patient Service Rep

Company: Franciscan Health Indianapolis
Location: Indianapolis
Posted on: April 10, 2021

Job Description:

WHAT WE NEEDA person who loves the challenge of making people smileWHO WE ARE LOOKING FORWhen people come into a doctor's office or hospital, they need to be greeted by a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their registration pleasantly and efficiently, and send them home with a sincere goodbye. It's not the job for everyone - but it might be just the right job for you.Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so - keep reading because we're looking for the best Patient Services Representatives in the area and we want you.WHAT YOU WILL DO --- Provide exemplary customer service; greet and direct patients, family members, and other visitors.--- Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.--- Schedule appointments and accurately enters data into scheduling system.--- Register patients and enters or updates demographic and insurance information into EMR system.--- Communicate with clinical staff to maintain patient flow and update waiting patients.--- Collect patient payments; applies payments and adjustments to patient accounts.--- Balance daily encounter forms and cash drawers. WHAT IT TAKES TO SUCCEED --- Strong customer service skills--- Proficient computer skills--- Professional telephone etiquette--- Ability to interact with others in a calm, friendly and caring manner--- Active listening skills and empathy toward others--- High attention to detail--- Strong organizational and analytical skills--- Ability to follow well-defined instructions and comply with regulations, standards and procedures--- Ability to multi-task in a fast-paced environment--- Ability to maintain confidentiality of sensitive information EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Company Description: A trusted leader in healthcare. Twelve hospitals. Numerous medical practices. Nationally recognized Centers of Health Care Excellence. All focused on providing care for everyone who comes through our doors. Our Healing Ministry Throughout our 12 hospitals and many medical practices, we offer a number of nationally recognized Centers of Health Care Excellence. For 140 years, Franciscan Alliance has stayed true to our founding mission to care for everyone who comes through our doors. We treat our patients with the best possible care by following the guiding ethical values embodied by our founding congregation, the Sisters of St. Francis of Perpetual Adoration. Always mindful of our Christian stewardship to the Roman Catholic Church, we minister with joy, care and compassion according to the ideals of St. Francis of Assisi and our founder, Mother Maria Theresia Bonzel. Our healthcare system carries forth Christ's healing ministry and strengthens the Catholic health care mission by: --- Providing a broad, coordinated continuum of health care services with an emphasis on improving the health of persons and communities.--- Treating the mind, body and spirit with holistic and comprehensive medical options.--- Developing creative structures for health care delivery.--- Being advocates for those in need.--- Identifying and developing our sisters and laity for Franciscan lead

Keywords: Franciscan Health Indianapolis, Indianapolis , Patient Service Rep, Sales , Indianapolis, Indiana