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Customer Service Representative

Company: Spot Inc
Location: Indianapolis
Posted on: January 15, 2022

Job Description:

Spot was built on the belief that there is a better way to move freight, GREAT PEOPLE, GREAT TECHNOLOGY, and GREAT RELATIONSHIPS. We believe in keeping our promises, getting the little things right, and doing whatever it takes to ensure our customers' freight arrives safely and on-time.
Spot is of the fastest growing companies in North America; consistently ranked on the Inc. 5000's Fastest Growing Companies, IBJ's Fast 25, and recently selected for Selling Power's best companies to sell for 3 consecutive years. Since 2009, we've grown from two people in a small office to over 350 employees between our Indianapolis and Charlotte locations. And we won't be stopping there. We have aggressive hiring goals and expansion plans for offices in multiple cities across the United States by 2023. We're just getting started.
Job Description:The Customer Service Representative works in a key position coordinating activities between the customer and carrier. Successful Customer Service Representatives will be comfortable working in a fast-paced environment, able to multi-task, meet time sensitive deadlines and have sufficient computer skills. Customer Service Representatives support the efforts of our Account Managers and National Account Directors by providing visibility and maintaining accurate documentation for all loads. Organization and the ability to problem solve is essential to this position. This position is responsible for ensuring that our customers receive timely service from pickup to delivery.
Responsibilities:

  • Provide exceptional customer service, routinely going the extra mile to ensure customer satisfaction.
  • Maintain excellent communication with customers and carriers.
  • Provide customer contact via phone and email.
  • Assist with customer inquiries and problem resolution.
  • Accept and schedule load tenders.
  • Build lanes and book loads.
  • Daily entering of data and compiling/completing time sensitive information.
  • Update customer TMS and provide Spot rates.
  • Promote/maintain positive customer relationships.Skills:
    • High school Diploma or equivalent.
    • Previous experience in customer service, operations, data entry, call center, dispatch, or logistics.
    • Must have a strong attention to detail.
    • Ability to prioritize, balance, and organize information while completing multiple tasks.
    • Ability to manage multiple priorities simultaneously and take initiative under ambiguous circumstances.
    • Comfortable working in a high volume, fast paced, rapidly changing, results-oriented work environment.
    • Proficient computers skills with PC-based desktop applications, such as Microsoft Office Suit.
      Great Growth: Our fast-growing company allows you to create your own path. We hire people who are driven to succeed, and we back them up with the training and support that helps them grow.Great People: Work in an inclusive culture with an engaged, energized team of people who are committed to a common vision of doing the little things right.Great Technology: Red Technologies is a game-changing proprietary software that's been designed and developed with our shippers, carriers, and drivers in mind.Great Relationships: We are more than just a broker. Spot is dedicated to making sure every shipment, every customer, and every contract carrier is taken care of. That's why, no matter what time or day, we're always available.Great Benefits: Comprehensive medical, dental, and vision insurance. Company paid STD and Life insurance. 401k with employer match and Paid Time Off. Modern, downtown office with a bowling alley and an on-site gym.#LPSPOT
      Spot Freight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please reach out to our Human Resources Department to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Spot Inc, Indianapolis , Customer Service Representative, Sales , Indianapolis, Indiana

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