Call Center Member Service Representative
Company: Indiana Members Credit Union
Location: Indianapolis
Posted on: May 16, 2022
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Job Description:
Job DescriptionPURPOSE: Answer incoming phone calls. Provide a
variety of service functions with excellent member
service.RESPONSIBILITIES AND DUTIES Answer telephone calls and
process members transactions as requested Answer individual
questions or help members with problems regarding their account
Open and close various types of accounts, certificates, etc. by
online, mail, fax, and email Process wire transfers by mail, fax,
and email Mail or overnight check withdrawals from members'
accounts Order checks and debit cards, process stop payments, mail
statements and histories Provide help with online banking, reset
PINs and passwords Post mail deposits and mail payments Assist
branches with problems in the phone center Scan checks,
transaction tickets, membership agreement forms, etc. Other duties
as assignedEDUCATION AND EXPERIENCE High School Diploma or
Equivalent Twelve Months of Experience with Indiana Members Credit
Union or Equivalent Previous Member Service Experience Completion
of Indiana Members Credit Union Internal Training
Keywords: Indiana Members Credit Union, Indianapolis , Call Center Member Service Representative, Sales , Indianapolis, Indiana
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