Call Center Member Service Representative

Company: Indiana Members Credit Union
Location: Indianapolis
Posted on: May 16, 2022

Job Description:

Job DescriptionPURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service.RESPONSIBILITIES AND DUTIES Answer telephone calls and process members transactions as requested Answer individual questions or help members with problems regarding their account Open and close various types of accounts, certificates, etc. by online, mail, fax, and email Process wire transfers by mail, fax, and email Mail or overnight check withdrawals from members' accounts Order checks and debit cards, process stop payments, mail statements and histories Provide help with online banking, reset PINs and passwords Post mail deposits and mail payments Assist branches with problems in the phone center Scan checks, transaction tickets, membership agreement forms, etc. Other duties as assignedEDUCATION AND EXPERIENCE High School Diploma or Equivalent Twelve Months of Experience with Indiana Members Credit Union or Equivalent Previous Member Service Experience Completion of Indiana Members Credit Union Internal Training

Keywords: Indiana Members Credit Union, Indianapolis , Call Center Member Service Representative, Sales , Indianapolis, Indiana