Customer Service Representative - Insurance Agent - Hybrid Remote
Company: TTEC
Location: Indianapolis
Posted on: January 26, 2023
Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As a Customer Service Representative - Insurance Agent
working in DULUTH, GA, you'll be a part of creating and delivering
amazing customer experiences while you also #experienceTTEC, an
award-winning employment experience and company culture. What
You'll be Doing Do you have a passion for helping others and giving
them peace of mind? You'll work to resolve the customer's issues
before escalating to the next level. Whether it's getting answers
for customers quickly, consulting on products with compassion or
resolving their issues with a smile, you'll be the difference
between their customer experience being just average or an
exceptional one. During a Typical Day, You'll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve
their issues
- Some upselling of products or services to existing customers
may be required What You Bring to the Role
- Active Property and Casualty License or desire to train and
become a licensed insurance agent
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service
knowledge
- Integrity to follow guidelines on maintaining members'
privacy
- High speed internet ( gt;25mbps); hardwire connection to
modem/router is recommended
- Computer experience What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- FREE licensing course (and you'll be paid for your time to
boot)
- All state licensing exam fees covered by company and yearly
renewal of license provided by TTEC as your employer
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. A Bit More About Your Role We'll train you to be a
subject matter expert in your field, so you can provide exceptional
service whether through voice, chat or email interactions. We trust
you already have the necessary ingredient that can't be taught - a
caring and supportive nature to shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere. You'll report to a Team Lead. You'll
contribute to the success of the customer experience and the
overall success of the team. About TTEC Our business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and hypergrowth brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you. TTEC is
proud to be an equal opportunity employer where all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran. TTEC
embraces and is committed to building a diverse and inclusive
workforce that respects and empowers the cultures and perspectives
within our global teams. We aim to reflect the communities we
serve, by not only delivering amazing service and technology, but
also humanity. We make it a point to make sure all our employees
feel valued, belonging, and comfortable being their authentic
selves at work. As a global company, we know diversity is our
strength because it enables us to view things from different
vantage points and for you to bring value to the table in your own
unique way.
Keywords: TTEC, Indianapolis , Customer Service Representative - Insurance Agent - Hybrid Remote, Sales , Indianapolis, Indiana
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