P/T Customer Service Rep Las Vegas, NV - Various Shifts - REMOTE
Company: Explore Jobs Search
Location: Indianapolis
Posted on: May 28, 2023
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Job Description:
To apply please visit:
https://jobs.explorejobsearch.com/job-detail/278192/pt-customer-service-rep-las-vegas-nv-various-shifts-remote
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that's
improving the lives of millions. Here, innovation isn't about
another gadget, it's about making health care data available
wherever and whenever people need it, safely and reliably. There's
no room for error. Join us and start doing your life's best
work.(sm)
As a Customer Service Representative, you will work in a call
center environment under supervision to receive and process inbound
calls from patients, providers and other medical staff. You will
execute outbound calls or electronic tasks to assist with providing
medical related services. You'll also assist callers with
appointment scheduling, prescriptions refills, facility locations
and lab results. The role involves resolving routine to complex
issues.
This call center is open 7 days a week 7:00am-10:00pm. You must be
able to work any shift, including weekends.
Primary Responsibilities:
Answers a minimum of 75 calls per day resolving moderate to complex
issues
Schedule and verify appointments in clinical information system
Verify and update patient demographic and insurance information
Send and receive tasks to Provider offices to assist patient with
access to medical care
Receive and process expedite, stat and at - risk referral
status
Extreme high volume data entry
Process and resolve expedited patient complaints
Review and processing of medication refills
Proactive response to inquiries from patients, providers, and
internal medical personnel
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
High School diploma or equivalent
1+ years of experience in a customer service / call center or
healthcare environment
SHS training curriculum completed within 2 years of training
Expanded knowledge and use of Excel and Microsoft Outlook
Must pass a Microsoft outlook and 60 min typing test
This call center is open 7 days a week 7:00am-10:00pm. You must be
able to work any shift, including weekends
Full COVID-19 vaccination is an essential requirement of this role.
UnitedHealth Group will adhere to all federal, state and local
regulations as well as all client requirements and will obtain
necessary proof of vaccination prior to employment to ensure
compliance
Preferred Qualifications:
Medical Terminology
Advanced knowledge of insurance products
Training in a medical office or customer service related field
CPT and ICD - 9 coding
Able to demonstrate customer service and proper telephone
etiquette
Strong oral and written communication skills
Advanced computer skills in Windows environment
Strong listening, critical thinking, decision making, telephone,
customer service and problem solving skills
Ability to prioritize call types
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. So when it comes to how we use the world's
large accumulation of health-related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our
first goal is to leap beyond the status quo and uncover new ways to
serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas
on where health care has to go in order to reach its fullest
potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to do
your life's best work.(sm)
OptumCare is committed to creating an environment where physicians
focus on what they do best: care for their patients. To do so,
OptumCare provides administrative and business support services to
both owned and affiliated medical practices which are part of
OptumCare. Each medical practice part and their physician employees
have complete authority with regards to all medical decision-making
and patient care. OptumCare's support services do not interfere
with or control the practice of medicine by the medical practices
or any of their physicians.
Nevada Residents Only: The hourly range for Nevada residents is
$16.00 to $25.77. Pay is based on several factors including but not
limited to education, work experience, certifications, etc. In
addition to your salary, UnitedHealth Group offers benefits such
as, a comprehensive benefits package, incentive and recognition
programs, equity stock purchase and 401k contribution (all benefits
are subject to eligibility requirements). No matter where or when
you begin a career with UnitedHealth Group, you'll find a
far-reaching choice of benefits and incentives.
**PLEASE NOTE** The Sign-On Bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a Sign On Bonus.
Diversity creates a healthier atmosphere: OptumCare is an Equal
Employment Opportunity/Affirmative Action employers and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment
Job Keywords: Customer Service Representative, SMA, Las Vegas, NV,
Nevada
To apply please visit:
https://jobs.explorejobsearch.com/job-detail/278192/pt-customer-service-rep-las-vegas-nv-various-shifts-remote
Keywords: Explore Jobs Search, Indianapolis , P/T Customer Service Rep Las Vegas, NV - Various Shifts - REMOTE, Sales , Indianapolis, Indiana
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