Retail Customer Service Representative

Company: Credence Innovations
Location: Indianapolis
Posted on: July 8, 2025

Job Description:

At Credence Innovations, we’re committed to promoting growth from within. Our career development programs are specifically designed to equip every team member—no matter where they start—with the resources, skills, and opportunities needed to succeed and advance in their careers. Thanks to our comprehensive training programs, hands-on mentorship, and extensive networking opportunities, our Retail Sales Associates are empowered to take charge of their careers and achieve their professional goals. What We’ll Need From You As a Retail Customer Service Representative, you are expected to work on the following: As the primary point of contact, you will engage directly with customers, actively listening to their concerns and inquiries to identify their specific telecommunication needs. You will continuously educate yourself on AT&T's diverse range of offerings, including mobile plans, internet services, entertainment packages, and current promotional deals, to provide accurate and comprehensive information to customers. Utilizing your product knowledge and understanding of customer needs, you will proactively present and recommend suitable AT&T products, services, and bundled packages, aiming to meet sales targets. You will guide customers through the sales process, assisting them with order placement, securely processing payments, and ensuring all necessary forms are accurately completed. You will address customer issues and complaints with empathy and professionalism, striving for swift and satisfactory resolutions to maintain positive customer relationships. You will showcase the features and benefits of AT&T products and services through engaging demonstrations, helping customers visualize how these solutions can enhance their daily lives. You will contribute to maintaining a welcoming and professional store environment by ensuring the sales floor, product displays, and customer areas are consistently clean, tidy, and well-organized. You will support inventory management by assisting with regular stock counts, receiving new shipments, and ensuring products are properly displayed and restocked as needed. You will actively monitor industry developments, new product launches, and service updates from AT&T and competitors to remain a knowledgeable resource for customers and adapt to evolving market demands.

Keywords: Credence Innovations, Indianapolis , Retail Customer Service Representative, Sales , Indianapolis, Indiana