AT&T Customer Service Representative
Company: Credence Innovations
Location: Indianapolis
Posted on: July 10, 2025
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Job Description:
Ignite Connections, Elevate Experiences: Become an AT&T
Customer Service Representative with Credence Innovations in
Indianapolis! Credence Innovations is a leader in direct sales and
marketing, connecting top-tier brands with customers through
personalized in-store experiences. As a key partner for the
AT&T Retail campaign in Indianapolis, we deliver advanced
wireless and internet solutions. We're seeking a full-time AT&T
Customer Service Representative who thrives in interactions, loves
technology, and is passionate about helping customers find the
right solutions. As an AT&T Customer Service Representative,
you’ll receive immersive, hands-on training to become an expert in
AT&T’s range of wireless, internet, and digital TV services.
You'll develop strong product knowledge and consultative skills to
understand customer needs, offer tailored solutions, and guide them
confidently through sales and service. This role emphasizes not
only reaching sales goals but also creating positive experiences
that foster lasting customer relationships in the Indianapolis
community. Key Responsibilities of the AT&T Customer Service
Representative Welcome customers warmly to create an engaging and
friendly retail atmosphere. Identify customer needs by actively
listening and offering personalized AT&T solutions that fit
their lifestyle and budget. Demonstrate products with enthusiasm,
highlighting key features of devices and services like smartphones,
home internet, and TV. Guide customers through transactions,
including new activations, upgrades, and accessory purchases,
ensuring accuracy and compliance. Assist with technical issues,
providing quick resolutions or escalating as needed to maintain
customer satisfaction. Drive sales performance by meeting and
exceeding individual and team goals for products and services.
Maintain store appearance, ensuring a clean, organized, and
visually appealing showroom. Promote current deals and educate
customers on AT&T offers to enhance their experience and
savings. Participate in training and development to stay current
with AT&T innovations and grow professionally.
Keywords: Credence Innovations, Indianapolis , AT&T Customer Service Representative, Sales , Indianapolis, Indiana
