IndianapolisINRecruiter
the smart solution for Indianapolis jobs

Patient Services Representative

Company: QuadMed
Location: Indianapolis
Posted on: November 10, 2018

Job Description:

QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists. We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices. Full-time Position in Indianapolis, Indiana - Monday 9a - 5:30p, Tuesday 9a - 5:30p, Wednesday 11:30 a - 8p, Thursday 8a - 4:30p, Friday 10:30a - 7:00p (After first 30 days, employee may be on a rotating shift. May work 7a-3:30p occasionally and may need to close approximately 4 times a month (11:30a to 8p) schedule.) The Patient Services Representative answers inbound calls to support a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed Clinics services, and other patient related projects. ESSENTIAL FUNCTIONS Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved. Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP. Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy. Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website OTHER FUNCTIONS Answers mainline telephone calls and routes them appropriately Performs other duties and projects as assigned Qualifications EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience. High School diploma or GED; associates degree preferred Twelve months experience in an automated call center environment preferred Bilingual preferred KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Excellent verbal/written communication and interpersonal skills Professional demeanor- positive communication, team skills/cross function cooperative Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment Proactively seeks, understands and responds to the needs and expectations of both internal and external clients Typing skills of 45-50 WPM

Keywords: QuadMed, Indianapolis , Patient Services Representative, Sales , Indianapolis, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Outside Sales - Interviewing Experienced and Entry Level
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever noticed that (more...)
Company: Platinum Supplemental Insurance
Location: Indianapolis
Posted on: 11/20/2018

Seasonal Partner Services Representative
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Indianapolis
Posted on: 11/20/2018

Financial Advisor - Insurance Sales Representative
Description: Financial Advisor - Insurance Sales Representative br br Just starting your career, or looking for a career change Ever thought about a position in the financial services industry but weren't sure (more...)
Company: Bankers Life
Location: Indianapolis
Posted on: 11/20/2018


Sales Associate--Part Time--Kings Island
Description: WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paints and coatings company in the world. With 15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers (more...)
Company: Sherwin-Williams
Location: Cincinnati
Posted on: 11/20/2018

Health Plan Sales from Home!
Description: The nation's premier provider of health care access in the US is looking for motivated self-starters to enjoy a career with our company. Our health care programs are primarily designed to help people (more...)
Company: AP Dental
Location: Indianapolis
Posted on: 11/20/2018

Inside Sales Representative
Description: Overview About Us : DEFENDERS is the only ADT Authorized Premier Provider, the most trusted brand in home security, with 25 million customers worldwide and six monitoring centers in North America. DEFENDERS (more...)
Company: DEFENDERS
Location: Cincinnati
Posted on: 11/20/2018

Customer Service Travel Agent
Description: Mommy Jobs Online agents on the Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and (more...)
Company: mommy jobs online
Location: Indianapolis
Posted on: 11/20/2018

Rep Route Service - Advanced(Full-Time) Cincinnati, OH
Description: Rep Route Service - Advanced Full-Time Cincinnati, OH Schedule: Monday - Friday - Varying schedule. Usually afternoon/evening Know that there are people behind the data. Patients and Physicians rely (more...)
Company: Quest Diagnostics
Location: Cincinnati
Posted on: 11/20/2018

Work at Home Sales Broker
Description: Description: Now Interviewing Begin an exciting career with our Health Wellness organization. Our health
Company: AmeriPlan USA Health and Dental
Location: Indianapolis
Posted on: 11/20/2018

Sales - Training Offered
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum
Location: Indianapolis
Posted on: 11/20/2018

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Indianapolis RSS job feeds