Customer Support Specialist - Work From Home

Company: Randstad
Location: Greenfield
Posted on: June 12, 2021

Job Description:

Does the idea of an open, challenging, and collaborative environment put a smile on your face? Do you enjoy making a real difference in the lives of patients as you ensure they get the coverage they need? If you have a positive, professional demeanor and want to work with a company that supports patient healthcare and insurance needs, this opportunity is perfect for you Position: Program Specialist Location: Work From Home (until safe to return to office in Greenfield, IN 46140) Hours: 8 Hour Shifts, Monday-Friday Program Specialists will become successful in this position by receiving exceptional training so you'll know how to respond to patient requests, work closely with our healthcare partners and navigate the complexities of insurance, and join a high-energy, team-driven workplace. Responsibilities Serve as the customer's primary point of contact to facilitate operational and reimbursement support Work with medical insurance companies to determine if patients are eligible for their treatment Handle calls, track communications, and raise issues based on established procedures Request products and track shipments with our partner distributors Educate patients on their available products and options for insurance The essential functions of this role include: working in a smoke free environment Skills Customer Service (1 year of experience is preferred) Basic Computer Skills Data Entry Inbound/Outbound Calls Call Center Education High School (required) Qualifications Years of experience: 1 year Experience level:Entry Level Shift: First Working hours: 6 AM - 7 PM Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Indianapolis , Customer Support Specialist - Work From Home, Other , Greenfield, Indiana