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Operations Research Analyst

Company: Maximus
Location: Indianapolis
Posted on: June 24, 2022

Job Description:

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
Operations Research Analyst
Essential Duties & Responsibilities:The Analyst - Operations Research is a key contributor to production planning and process optimization. The analyst assists in the development and application of quantitative analytical methods, including modeling and simulations; requirements analysis; trade-off and sensitivity analysis; and optimization tools and techniques; as appropriate to support decision making. For production planning, the analyst strives to optimize the alignment of staff both long-term and short-term with future workload demand by maintaining accurate call center and operations forecasts. To achieve process optimization, the analyst studies business processes to uncover operational improvements through Business Process Management (BPM) methods. The position closely collaborates with others to identify and solve a variety of complex business problems and ensures standards, methods and "best practices" are institutionalized to improve overall performance.

  • Maintain accurate forecasts to predict staff need under a variety of intake volumes and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
  • Forecast the feasibility of achieving monthly service level targets on the basis of work volume and available resources, and providing recommendations to ensure the targets are met.
  • Analyze existing systems and organizational processes and make recommendations to their design and behavior to improve service to the client.
  • Work closely with the Finance, Business, and Technical teams to assist with aspects of annual and quarterly financial forecasts by providing accurate forecast and assessment of work volumes and resource needs for future quarters of the financial year.
  • Write and make presentations to clients, often requiring clear and persuasive explanation of complex processes to a non-technical audience.
  • Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
  • Develop an understanding of the MAXIMUS BPM framework to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
  • Oversee real time performance issues and implement contingency actions in event of forecast deviating from the real time scenario.
  • Develop, implement, and track staff retention activities across multiple teams and locations
  • Provide feedback, metrics, and operational data to support staffing goals and expectations
    Minimum Requirements & Additional Duties:
    • Bachelor's degree from an accredited college or university or equivalent experience in lieu of a degree
    • 2-3 years of experience performing quantitative and qualitative analyses of existing business processes based on in-depth knowledge of organizational and or client objectives.
    • 2-3 years of effective application of relevant operational data, retention data, forecasting, and workforce management methods.
    • Demonstrated ability to perform comfortably in a fast-paced, deadline-oriented work environment requiring juggling of multiple priorities.
    • Knowledge of relational databases, business and management principles involved in operational planning, resource allocation, , production methods, and coordination of people and resources.
    • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Ability and desire to represent and explain complex models and forecasting principals to program and operation staff and front-line management in familiar and non-technical language.
    • Ability to embrace Business Intelligence and Business Process Management concepts, tools and intent
    • Ability to work independently with minimal supervision or work cooperatively in a technical team as required.
    • Successfully work under standards-based performance measures and ability to execute many complex tasks simultaneously.
    • Exceptional proficiency in Microsoft office applications (particularly Excel)
    • Possess superior oral and written communication skills.
    • Must be self-starting, energetic, and motivated.
      Additional Minimum Requirements:- 3+ years experience creating technical documents.- 3+ years experience working with software testing.
      Preferred Requirements:- 3+ years of Medicaid Eligibility experience.

Keywords: Maximus, Indianapolis , Operations Research Analyst, Professions , Indianapolis, Indiana

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