REMOTE IT Service Desk Analyst

Company: Beacon Hill Staffing Group, LLC
Location: Indianapolis
Posted on: March 20, 2023

Job Description:

Required Skills:Must have at least 1-2+ years' experience in an enterprise service desk or technical support call center environment that has high call volumesStrong troubleshooting and analytical skills to be able to solve user problems quicklyExperience with Windows Registry, ini files, and Control Panel SettingsExperience with PC hardware troubleshooting and repairExperience with TCP/IP, internet, LAN/WAN, wireless technology, and audio/video systemsExperience using a remote tool to troubleshoot user issues such as Bomgar, etc.Must be able to demonstrate a huge passion and track record in customer serviceExperience using a ticketing system to document user ticketsExperience troubleshooting and supporting Windows 10 operating systemMust be extremely motivated, possess "Go Getter" attitude, and be able to work a high sense of urgency and attention to detailExperience supporting printer issuesExperience supporting MS Office Suite, MS Outlook and ideally Office365Experience using Active Directory and ability to reset passwords, add/delete users as well as understand distribution lists and groupsAbility to learn quickly and demonstrate past experience supporting proprietary applicationsMust be responsible, driven, trustworthy, reliable, and able to work effectively without in person managerial supervisionMust have strong verbal and written communication skillsBe proactive, mature and possess a strong sense of initiativeFlexibility in the hours they are available to workAble to work EST time zone hoursDesired Skills: Associates or Bachelor's degree in information technology or related field strongly desiredMust know how to take a computer apart and put it back together and have experience with imaging, etc.Experience supporting VDI technology such as CitrixA+ Certification or Microsoft related certifications a plusExperience working with ServiceNowExperience supporting Macbooks is strongly desiredExperience supporting mobile devices or telecom related issues a plusExperience supporting wireless connectivity issues strongly desiredExperience using a knowledge base and contributing to knowledge bases Description of Role/Responsibilities:Are you a technical support specialist who is seeking an enterprise, technology driven employer, to where you can have the opportunity to support and work with a wide array of technologies, then this opportunity is for you! We are seeking several service desk analysts to join our team to provide outstanding customer service to over thousands of users across North America. These roles will be part of an enterprise service desk and field a wide variety of technical issues including but not limited to: Active Directory, Windows 10, MS Outlook/MS Office/O365, wireless connectivity, printer, pc hardware, VDI/thin client, proprietary application support, mobile, telecom and Macbook support. Service Desk Analysts should be reliable, trustworthy, be able to work in a fast paced, high volume environment without direct manager supervision day to day. This is an awesome company that offers great benefits and long term stability with great compensation. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Indianapolis , REMOTE IT Service Desk Analyst, Professions , Indianapolis, Indiana